By visiting the Site, using or downloading the App, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Vast ClientCare App Terms of Service are incorporated by reference into this Policy.
If you are a registered user, you will have access to one or more customer portals or dashboards (each, a “Portal”). Please see the section below entitled “Information We Collect in Our Capacity as a Service Provider” for a description of the information that we collect through the Portals and how we use and disclose that information. When we refer to “customers” in this Policy, we mean entities that subscribe to use our services on a no fee or paid basis. When we refer to “users”, we mean individuals who access our Services as part of a customer’s subscription. When we refer to “you” or “your”, we refer to individuals who represent our customers in our interactions related to the use of our Services, users, and any other individuals who visit our Site.
Information We Collect About You
We collect information about you directly from you and from other entities, and automatically through your use of our Site or Services. The information we collect from you depends on how you use our Services.
Information We Collect Directly From You
We collect the following information from you in the following scenarios:
If you request a demonstration of our software, we will ask for your name, email, company name, phone numbers and any other information that you choose to provide to us.
No Fee Services
When you opt for an free trial on our Site or App for one of our Services for which you are not required to pay, we collect your name, email, company name and a password. We will also ask for your telephone number, so that we may text you service related messages, where permitted by applicable law, but you are not required to provide it. We may also collect information from you about other users who you would like to authorize to use the Services.
If you choose to upgrade your Services to a paid subscription, we will collect additional information through our Site, including your payment information, such as payment/debit card information, billing and shipping address, and other information about the services that you are purchasing and we will share that information with our service providers who process payments on our behalf. We will ask for permission to access your address book if you use our feature that allows you to invite new users to your project.
Email, blog and newsletters
If you request to receive emails, newsletters, blog updates and other information about our products and services through our Site or through other mediums like social media platforms, we will collect your email address so that we can send you those materials.
We collect information from you when you contact us for customer service or other purposes. The information we collect depends on the nature of your contact and may include your name, email address, other contact information, and nature of your inquiry. If you use the chat feature available throughout our Site or App, we will collect and store the information that you provide during the chat and we will use that information for quality and training purposes, to improve our product and to better understand your interests and needs so that we can send you information about our products and services and other promotional materials. In addition, our chat feature may use the information you provide to generate automated responses to your questions or suggestions, or to send you push notifications. If you call us, we may record our call with you for customer service and training purposes.
Information We Collect From Other Entities
If your employer requests a product demonstration, or signs up for our no fee services, or a paid subscription, we may obtain information about individuals authorized to use the product.
If a user of our Services invites you to join their project, we will receive information about you from that user, including the information we need to create your account, such as your name and email address.
For more information about how we use the information we collect about you from our partners, your employers or other users, see the section “Information We Collect in Our Capacity as a Service Provider” below.
Information We Collect Automatically
We and our service providers automatically collect information about your use of our Site and App through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. We may associate this information with your account.
When you visit our Site, we automatically collect the following information about you:
your browser type and operating system;
web pages you view on the Site;
links you click on the Site;
the length of time you visit our Site or use our Services;
the referring URL, or the webpage that led you to our Site; and
your location information based on your IP address
When you use our App, we automatically collect the following information about you:
mobile device ID;
device name and model;
operating system type, name, and version;
pages you view;
activities within the App;
the length of time that you are logged into our App;
location information. With your permission, we will collect location information from your mobile device to permit you to send the evidence of complaint.
Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
Information We Collect in Our Capacity As a Service Provider
If a customer uses the Services that we provide through the Portals or the App, we will have information about our customers’ users in our capacity as a service provider. We use that information in accordance with the contractual terms with our customer and the customer controls the functions that it wants to use, and the particular fields of information that its representatives will collect about individuals using our Services.
How We Use Your Information
We use your information, including your personal information, for the following purposes:
To provide our Services to you and to fulfill your orders. To improve our products and inform our safety success program.
To communicate with you about your use of our Services and to provide you with product-related communications (including through our service providers), to respond to your inquiries, and for other customer service purposes. Where permitted by applicable law, we use your telephone number to send you service related text messages.
To tailor the content and information that we may send or display to you and personalized help and instructions, and to otherwise personalize your experiences while using the Services.
Advertising and Marketing
To send you newsletters and email marketing about our and our affiliates products and services or products and services of other entities when we engage in joint marketing; to assist us in advertising on other websites, mobile apps, and other online services; and to evaluate the success of our adverting campaigns through other channels (including our online targeted advertising and offline promotional campaigns).
To better understand how users access and use our Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site and App are most used by users, and we will use this information.
Research, Development and Analytical Purposes
For research and analytics purposes, including to prepare case studies and improve our products.
Surveys and Questionnaires
To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
How We Share Your Information
We may share your information, including personal information, as follows:
Service Providers. We disclose the information we collect from you to service providers, contractors or agents who perform functions on our behalf. These service providers include entities that assist us in performing service functions on our behalf such as customer support, billing and customer success, providers of our CRM systems and chat features, entities that assist us in administering our Site and App, entities that perform marketing services on our behalf, and entities that provide analytics or information security services for us.
Advertisers. We engage entities to assist us with online targeted advertising, and we may share information with those entities.
Affiliates. We disclose the information we collect from you to our affiliates or subsidiaries.
Partners. As discussed in more detail above, we share information with our partners in accordance with the terms of our agreement with each customer. Our partners may market their services directly to you.
We also disclose information in the following circumstances:
Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.
In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information. We share aggregate, anonymized, or de-identified information about users with other entities for marketing, advertising, research or similar purposes.
We do not share information with unaffiliated entities for their own direct marketing purposes.
Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, App and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site, App and Service. There are two types of cookies: session and persistent cookies.
Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site, App and Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site, App and Services.
Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags, Local Storage Objects (LSO) and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web and app pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site, App and Services to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about Site and App usage. We and our service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded. In addition, we use local storage solutions to store web content such as log-information, in order to make your log-in process more efficient. We also use programs that leverage IndexedDB to permit you to use our Services offline on your mobile device.
We and our service providers, including Google, may use the information that we collect about you (whether directly from our Site, App, through your device(s), or from another entity) to help us and our service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer). We, and our service providers also may use the cross-device use and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt-out of cross-device advertising, you may follow the instructions set forth in the Ad Networks section below. Please note: if you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt-out each browser or device that you use.
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the “Ad Networks” section below.
Our Site, App and Services may contain links to other companies’ websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.
Security of My Personal Information
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Access to My Personal Information
You may modify personal information that you have submitted by logging into your account and updating your profile information. If you would like to modify the information we have about you, you can also contact us using the telephone number or email address listed in the ‘Contact Us’ section below or by contacting your customer support representative through our customer support chat feature or telephone line. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at email@example.com; or through the chat feature on our Site.
Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and App.