Benefits of ClientCare ?
ClientCare - Streamlines customer interactions and improves customer experience.
Provide personalized experiences, improve customer satisfaction, and mitigate the risk of negative online reviews.
Real Time Notifications
Instant Event Based Alerts & Notifications
Mobile Accessibility
Mobile App for Your Customers and Your Team
Document Management
Secured Document Sharing & Storing
Role and Project-based Dashboard & Reports
Single click access to 15+ actionable reports
Customer Portal
Customer Facing App Promoting Transparency
Customizable Modules
White Labelled Customizable Platform
Role based functionalities
Role-based functionalities enable users to access features and data based on their designated roles and responsibilities within an organization.
Customers I Property Owners I Tenants
Raise waranty requests with photos, description
Check the project progress, service request status
Access Demand Letter and Payment Receipts
Joint Inspection & Snag List Action Progress Tracking
Engineer I Facility Member
Receives notification for the tasks assigned
Access to assigned complaints information
Can add notes (internal), photos post resolution
Can Escalatethe ticket
CRM Executive I CRM Head
Dashboard to track Demand Letter & Payment Recipts
Creation of Snag List & Possession Management
Unified platform for all customer communication
Zonal Head
Access for the projects under their zone
Assigns/Re-assign the complaints to relevant team member
Access to reports
Management / DGM
Access for all the projects and all the reports
Can Reject the complaints with notes
Can assign tasks for the escalations